HR services take to the Net
Previous Article Next Article Related posts:No related photos. HR services take to the NetOn 21 Mar 2000 in Personnel Today Human resources service providers are planning to set up web sites offeringon-line advice for employers.In the latest development in the burgeoning market for outsourced personnelservices, information and advice services will be provided on asubscription-based Web page. These would supplement or replace call centres which offer such services onan outsourced or shared service basis.The service would be of particular attraction to smaller firms which cannotafford a large personnel department and employment law experts. But outsource provider Capita said it will introduce elements of Web-basedservice to its existing contract at the London Borough of Westminster, where itruns the personnel function.”Increasingly both employees and managers recognise that the Internetcan supply them with quicker and easier information,” said Jane Lucas,sales and marketing director for Capita’s HR division. The Web holds open thepossibility for different packages on varying subscription rates to beavailable on an a la carte basis, she added.PriceWaterhouseCoopers is also developing products, said Alannah Hunt,partner at the consulting giant’s search and selection arm. “Informationwill be available through various screens, then for specialist enquiries youcould e-mail an expert,” she said.Technology will not necessarily replace personnel jobs, said Lucas, becausemuch of the demand is new – smaller companies using such services would havegot by without the advice in the past. On the provider side, although the web page will replace the telephone call,those providing the advice will still be required, as information will needconstant review and updating.A basic form of Web-based HR advice already exists through salary benchmarkservices.”What I suspect will happen is that some of these will be broughttogether [with an advice service],” said Hunt. “A number of the larger consulting firms are looking in thisdirection.”By Philip Whitelywww.pwcglobal.com\uk www.capitagroup.com Comments are closed.